1. Introduction
This Service Level Agreement (SLA) outlines the standards and expectations for users of the free digital Lightroom presets available on zoncee.com. While our presets are provided at no cost, we are committed to ensuring a seamless experience for all users.
2. Service Availability
- Website Uptime: We strive to maintain 99.9% uptime for zoncee.com. Any planned maintenance or updates will be communicated in advance via our website or email notifications.
- Download Availability: Our presets are available for download 24/7. In case of any download issues, we commit to resolving them within 24 hours of being reported.
3. Support and Response Time
- Support Channels: Users can reach out to us via our contact form on zoncee.com or by emailing [zoncee.chat@gmail.com].
- Response Time: We aim to respond to all queries within 48 hours during business days (Monday to Friday).
- Issue Resolution: For any issues related to preset downloads, access, or functionality, we aim to resolve them within 72 hours.
4. Product Quality
- Preset Functionality: Our Lightroom presets are tested for compatibility with Adobe Lightroom (both desktop and mobile versions). However, as these presets are provided for free, we do not offer any warranties regarding their performance or suitability for your specific needs.
- Updates and Improvements: We continuously work on updating and improving our presets. Users will be notified of major updates via our website or newsletter.
5. Data Privacy
- User Data: We respect your privacy and are committed to protecting any personal information you provide. Please refer to our Privacy Policy for detailed information on how we handle your data.
- No Sharing of Data: We do not share user data with third parties without explicit consent.
6. Limitations and Disclaimers
- No Guarantees: While we strive to provide high-quality presets, we do not guarantee that they will meet all user expectations or that they will be error-free.
- No Liability: Zoncee.com is not liable for any damages or losses incurred as a result of using our free presets. Users assume all risks associated with downloading and using our digital products.
7. Changes to the SLA
- Updates: This SLA may be updated periodically. Users will be notified of any significant changes via our website.
8. Contact Information
For any questions or support needs, please contact us at:
Email: [Zoncee.chat@gmail.com]
Website: www.zoncee.com/contact
This SLA provides a clear and concise outline of the service levels you’re offering for the free Lightroom presets on zoncee.com. It sets the right expectations for users while ensuring they understand the limitations of a free service.